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Plumber answering service, 24/7.

A plumber answering service is the search when the phone rings and you are on a job. The free steps turn that voicemail into a request you book yourself. The night log under that is a made-up Phoenix shop and the paperwork one of those jobs can leave.

Talk it through See the 6am board

Night log · Sample Street Plumbing, Phoenix · Thursday 17 September 2026

A made-up shop, made-up jobs

23:12RayE Sample StKitchen sink backed up. Cabled it from the cleanout, ran water ten minutes. Drains fine.Nothing to file
23:54DaleN Placeholder AveToilet supply line burst. Closed the stop, new supply line and angle stop, same spot.Nothing to file
01:48RayW Example Rd40 gallon gas water heater leaking at the base. Swapped like for like, same spot, single family.Homeowner's statement on file
02:14DaleS Specimen LnPinhole leak inside the hall bath wall. Opened the drywall, cut out four feet of copper, put new pipe in.Pipe replaced72:00:00
04:40RayN Mockup WayNo hot water. Tankless is 14 years old, heat exchanger gone. Homeowner signed for a new Rinnai tankless at the kitchen table. Install today at 1pm.Sold in the home. Notice not on file

Dale marked the 02:14 job as pipe replaced behind a wall. The City of Phoenix counts that as new work, and for emergency work “the permit application shall be submitted within 72 hours”. Phoenix Building Construction Code 105.2.5.1 and its commentaryread 20 Sep 2026

Do this yourself

The free steps for this one job

A plumber answering service is what you search when the phone rings and you are under a house. This page does that one job: the voicemail becomes a Jobber request, and you book it. Invoices, permits, and reviews are other jobs.

Book the missed call from the voicemail

Record a greeting that asks for four facts, send the voicemail to your email as text, and put a Jobber request link in the greeting. When you are back at the truck, paste the transcript into the prompt and create the request yourself. You pick the time. The note does not invent a price or an arrival.

Get the missed call as text

If the shop number is Google Voice, do this on a computer.

Open voice.google.com. At the top right, click Settings, then Voicemail.
Turn on Voicemail transcripts.
Turn on Get voicemail via email so the transcript lands in Gmail.
Call the shop number from a second phone, leave a message, and confirm the email shows the words you said.
If the shop number is an iPhone, follow the voicemail article linked below before you change anything. Live Voicemail can take the call before a forward does. Test with a real call.

Say the booking link in the greeting

The greeting asks for a name, a callback number, the street address, and what is leaking or blocked. Then it reads the Jobber link slowly. The greeting article linked below is the writing pass. Record it, call it back, and listen once.

Put a request form in Jobber

Jobber's own help (read 6 Oct 2026) puts online booking on a request form. Use a request you approve. A slot the caller grabs while you are on another job is a different setup.

In Jobber, select the gear icon, then Settings, then Requests and Bookings.
Under Forms, select Add New Form. Leave it as a request form.
Add questions for the address, what is wrong, and whether the water is shut off.
Save. Copy the form link. Put that link in the greeting and in the text you send back.
If you already run Housecall Pro or ServiceTitan, skip this click path and paste the booking note into the schedule you already use. This page does not claim a connector to any of them.

Jobber: online booking on a request form

Turn the transcript into the request

Paste the email transcript into the chat tool you already use, under the prompt. Then type the result into the Jobber request. You book the visit. If a line says MISSING, ask the caller before you promise a time.

Paste this, then paste the transcript under it

You turn a voicemail transcript into a plumbing job request.
Use only facts in the transcript. If a fact is missing, write MISSING.

Output:
- Name
- Callback number
- Address
- What is wrong, in their words
- Time they asked for, or MISSING
- Water shut off: yes, no, or not said

Do not invent a price.
Do not promise an arrival time.
Do not decide whether the job is urgent.
If they asked for a price or a guaranteed arrival, write: owner decides.

If you would rather have it built

Deeplathe builds custom AI inside the tools a business already uses. For this job, that is the voicemail becoming a booking note in Jobber, or whichever schedule you already run, waiting until a person confirms it. Less than a hire, more output. The steps above are the whole fix if you want to do it yourself.

A big repair is about to start on a verbal OK.

Arizona asks for nine items in writing on any contract over a thousand dollars. The desk reads Dale's ticket against them while the homeowner is still standing there, and fills what it can.

Sample Street Plumbing · Ticket J4

Made-up sample · 01:26

1The name of the contractor and the contractor's business address and license number.Sample Street Plumbing, 100 Sample St, Phoenix.Missing
2The name and mailing address of the owner and the jobsite address or legal description.A. Homeowner (made up), S Specimen Ln, PhoenixFound
3The date the parties entered into the contract.18 September 2026Found
4The estimated date of completion of all work to be performed under the contract.BlankMissing
5A description of the work to be performed under the contract.Open hall bath wall, remove four feet of failed copper, replace with new pipe, testFound
6The total dollar amount to be paid to the contractor by the owner for all work to be performed under the contract, including all applicable taxes.$3,840, from the price bookFound
7The dollar amount of any advance deposit paid or scheduled to be paid to the contractor by the owner.NoneFound
8The dollar amount of any progress payment and the stage of construction at which the contractor will be entitled to collect progress paymentsNone. Paid on completionFound
9That the property owner has the right to file a written complaint with the registrarBlankMissing

A. Homeowner

Property owner

Dale

Contractor's representative

What the desk is doing

Ticket total $3,840. Over $1,000, so the nine items apply.

The owner, the ticket and the license number are made up

“Any contract in an amount of more than $1,000 entered into between a contractor and the owner of a property to be improved shall contain in writing at least the following information”

A.R.S. 32-1158(A)read 20 Sep 2026

Why the owner’s signature is worth the two minutes

“No lien provided for in this article shall be allowed or recorded by the person claiming a lien against the dwelling of a person who became an owner-occupant prior to the construction, alteration, repair or improvement, except by a person having executed in writing a contract directly with the owner-occupant.”

A.R.S. 33-1002(B)read 20 Sep 2026

Arizona also says the nine items “are not prerequisites to the formation or enforcement of a contract”. A.R.S. 32-1158(C)read 20 Sep 2026. Whether a lien is open to you on a given job is your attorney’s call, never the AI’s.

02:14The wall is patched, the truck is packed

Same leak. Three notes. Three different mornings.

The note your plumber would have typed is four words. The desk asks him one question instead. His answer, never the AI's, decides which line of the Phoenix code is printed beside the job.

You are Dale. 02:14, the truck is packed.

Made-up sample

Gus here, the AI desk. Closing out S Specimen Ln. What did you do?

The desk asks. It never picks. What the work was is a code call, and Dale’s license answers for it.

Written to the log, 02:14

Pinhole leak inside the hall bath wall. Opened the drywall, cut out four feet of copper, put new pipe in.

The Phoenix text for what Dale marked

“if any concealed trap, drain pipe, water, soil, waste or vent pipe becomes defective and it becomes necessary to remove and replace the same with new material, such work shall be considered as a new work and a permit shall be obtained and inspection made”

Phoenix Building Construction Code 105.2.4, item 1read 20 Sep 2026

On the 6am board. Application clock

Due by 02:14, Monday 21 September 2026

72:00:00

“Where equipment replacements and repairs requiring a permit must be performed in an emergency situation, the permit application shall be submitted within 72 hours to the Development Services Department.”

Phoenix Building Construction Code 105.2.5.1 and its commentaryread 20 Sep 2026

The application, already filled

Applicant: Sample Street Plumbing. ROC 000000 (sample number)
Job address: S Specimen Ln, Phoenix (made up)
Work performed: Concealed water pipe found defective in hall bath wall, removed and replaced with new material. Four feet.
Performed as: Emergency repair, Friday 18 September 2026, ticket closed 02:14
Status: Filled. Not submitted. Your license holder checks it and submits it under their own login.

The rule does not say when the 72 hours begin. This desk starts them when the plumber marks the work. Your license holder can set an earlier start.

Try to lean on Gus

City of Phoenix only, from the city's guidance document TRT/DOC/00618, revision 07/14. Mesa, Gilbert, Chandler, Scottsdale, Tempe and Glendale are separate jurisdictions we have not read.

04:40Ray sells a tankless in the home

Sold at the kitchen table. The homeowner has three business days.

The federal cooling-off rule counts Saturday and skips Sunday and federal holidays. The desk does the counting, fills the date into the notice, and shows which papers are still in the truck.

Move the night of the sale

Sample dates, 2026

Last night's tankless. A Sunday falls inside the count.

Fri 18 SepThe sale
Sat 19 Sep1Business day
Sun 20 SepSkipped. Sunday
Mon 21 Sep2Business day
Tue 22 Sep3Until midnight
Wed 23 SepClosed
Thu 24 SepClosed
Fri 25 SepClosed

Sold Fri 18 Sep. The buyer may cancel until midnight, Tue 22 Sep.

The desk fills that date into both copies of the notice. It counts; it does not decide whether this sale is one the rule covers.

Ray’s 04:40 sale, N Mockup Way. Papers on file

1 of 3

Receipt or contract carrying the cancellation statement (429.1(a))
Printed on the ticket template. The desk filled the date.
Notice of cancellation, completed, in duplicate (429.1(b))
The desk filled it. Ray hands both copies over at the 1pm install.
The buyer told out loud of the right to cancel (429.1(e))
Only a person can say it. Ray ticks it on the ticket when he has.
A handwritten emergency statement from the buyer (429.0(a)(3))
None on this job. The AI never writes one: the rule asks for the buyer's own handwriting.

Tick the two boxes as Ray would. The desk records that he did it. It cannot do either for him.

“Any calendar day except Sunday or any federal holiday”

16 CFR 429.0(f)read 20 Sep 2026

“If, in the course of such a visit, the seller sells the buyer the right to receive additional services or goods other than replacement parts necessarily used in performing the maintenance or in making the repairs, the sale of those additional goods or services would not fall within this exclusion”

16 CFR 429.0(a)(5)read 20 Sep 2026

“a separate dated and signed personal statement in the buyer's handwriting describing the situation requiring immediate remedy and expressly acknowledging and waiving the right to cancel the sale within 3 business days”

16 CFR 429.0(a)(3)read 20 Sep 2026

A valid cancellation is refunded “within 10 business days after the receipt of such notice”. 16 CFR 429.1(g)read 20 Sep 2026. Federal. We have not read Arizona's own home solicitation statute, or 16 CFR 429.2 and 429.3. Whether a sale falls inside an exclusion is a question for your attorney, never for the AI.

Ask Gus

06:00The office opens one board

Everything the night left behind, soonest clock first.

The permit application, the cancellation notice, the contract lines, and every tankless registration still open. Each form filled as far as the ticket allows. Each one waiting on a named person.

The board on Fri 18 Sep, 06:00

Made-up jobs, real rules

Leave it alone for a while. Move the calendar forward.+0 days

Every window is still open.

The AI did
Application filled from Dale's note, the address and the license record.
A person still
Your license holder checks it and submits it under their own login.
The rule
Phoenix Building Construction Code 105.2.5.1 and its commentaryread 20 Sep 2026

Rinnai's page says "your purchase" and does not define it. This desk counts from the day the homeowner signed for the unit, the earliest date on the ticket. Your office can set a different start. Rinnai says residents of California and Quebec, and of other places that bar tying warranty to registration, lose nothing by not registering. Arizona is not named. Rinnai also says "Labor coverage does not apply to all products". On Navien's NPE-A2 and NPE-S2 tankless warranty pages, and on the tank makers' pages we checked, we read no registration window, so the board puts no clock on those installs.

Gus

AI night desk · live

I'm Gus, an AI. I keep the night desk for Sample Street Plumbing, a made-up shop in Phoenix. Five tickets closed last night, and two of them left paper with a clock on it. I don't tell anyone how to fix anything, and I don't decide what the city requires. Ask me what is due first.

Gus is an AI. Typed here or spoken in the corner, he answers from the made-up board on this page. Messages go to Anthropic to be answered, and Deeplathe keeps no transcript.

07:00What your software did overnight

What the software you already pay for already does.

Scheduling and booking forms are sold inside that software. The free steps above use the request form for the missed call. Read on 20 September 2026. The row we did not find is the paperwork after the call.

Answering the phone after hours with AI, and booking the job
Already in your software
On all three plumbing pages, built in or as an add-on. The free steps above book the missed call into the request form you already run.
Scheduling, dispatch, invoicing, payments and flat-rate price books
Already in your software
The core of the software a plumbing shop already pays for.
Estimate follow-up, review requests, service plans and equipment history
Already in your software
Listed across the three pages. Which plan holds which differs by maker.
Custom forms and truck inventory
Already in your software
On one of the three pages. A form you build yourself can hold a cancellation notice; nothing we read decides which ticket needed one.
Backflow test reports sent to the water system, with yearly reminders
Sold by others
Sold to backflow testers as its own software, and water systems buy submission portals.
Reading the night ticket for the paper it left behind: the Phoenix 72-hour application, the cancellation notice, Arizona's nine contract items, the maker's registration window
Not found on the pages we read
Not mentioned on any of the three pages. That is what we read, not proof that nobody sells it.

08:00Check our reading

Every rule on this page, and where we read it.

Quoted, never paraphrased. Open any of them and check us.

City of Phoenix, State of Arizona, one federal rule and one maker's warranty page

Phoenix: a leak stopped, the pipe staysPhoenix Building Construction Code 105.2.4, item 1

The paper it leaves: None. No plumbing permit for "the stopping of leaks in drains, water, soil, waste or vent pipe"
The clock: None
Goes to: Nobody
If it is missed: Nothing to miss

Phoenix: a concealed pipe found defective, cut out and replaced with new materialPhoenix Building Construction Code 105.2.4 item 1; 105.2.5.1 and its commentary

The paper it leaves: A permit and an inspection. The work "shall be considered as a new work"
The clock: Done as an emergency: "the permit application shall be submitted within 72 hours"
Goes to: City of Phoenix, Development Services Department
If it is missed: Work done before the permit is issued is "corrected if not approved by the building official"

Phoenix: an existing water heater replaced in a one- or two-family home by a licensed contractorPhoenix Building Construction Code 105.2.4, item 5

The paper it leaves: None. Exempt from a Phoenix plumbing permit
The clock: None
Goes to: Nobody
If it is missed: Nothing to miss

Federal: something beyond the repair parts is sold in the home, at "$25 or more"16 CFR 429.0(a), (a)(5) and (f); 16 CFR 429.1(a), (b), (e) and (g)

The paper it leaves: A receipt with the cancellation statement, a notice of cancellation in duplicate, and the buyer told out loud
The clock: The buyer may cancel "prior to midnight of the third business day". A business day is "any calendar day except Sunday or any federal holiday"
Goes to: The homeowner
If it is missed: A valid cancellation is refunded "within 10 business days"

Federal: the homeowner called you with a "bona fide immediate personal emergency"16 CFR 429.0(a)(3)

The paper it leaves: A "separate dated and signed personal statement in the buyer's handwriting" describing the emergency and waiving the right to cancel
The clock: Not stated in the rule
Goes to: Written by the homeowner, kept by you
If it is missed: The exclusion is written for a sale where "the buyer furnishes the seller with" that statement

Arizona: a contract with a property owner "in an amount of more than $1,000"A.R.S. 32-1158(A), (B) and (C); A.R.S. 33-1002(B)

The paper it leaves: Nine items in writing, from the license number to the registrar complaint notice "in at least ten-point bold type", signed by both
The clock: When the contract is signed
Goes to: The owner gets "a legible copy of all documents signed"
If it is missed: The items "are not prerequisites to the formation or enforcement of a contract". Separately, a lien on an owner-occupied home is allowed only to "a person having executed in writing a contract directly with the owner-occupant"

A Rinnai tankless water heater sold and installedRinnai warranty page

The paper it leaves: The maker's online registration
The clock: "register the product within 90 days of your purchase"
Goes to: The manufacturer
If it is missed: Labor coverage stays at "1 year" instead of "5 years". The same page adds: "Labor coverage does not apply to all products"

Not legal or code advice. The Phoenix rows apply inside the City of Phoenix only, from the city's guidance document TRT/DOC/00618, revision 07/14; Mesa, Gilbert, Chandler, Scottsdale, Tempe and Glendale are separate jurisdictions we have not read. We have not read Arizona's own home solicitation statute, 16 CFR 429.2 or 429.3, A.R.S. 12-1365 or 32-1162. Rinnai says residents of California and Quebec lose nothing by not registering. We read no registration window on Navien's NPE-A2 and NPE-S2 tankless warranty pages, or on the tank makers' pages we checked.

08:30The owner is in, with questions

What a plumber asks first.

Our field-service software already does a lot of this.

Scheduling, dispatch, invoicing, price books, estimate follow-up, service plans, equipment history and custom forms are sold inside the software you already pay for. The free steps on this page book the missed call into that software's request form. The night log below is the paperwork a job can leave, on made-up tickets.

How often does this even happen at a shop my size?

We do not know, and we will not quote you a statistic. Count it yourself. Pull last month's after-hours tickets and mark each one where a wall was opened, something beyond repair parts was sold in the home, the total went over $1,000, or a tankless went in. If the count is near zero, this is not for you.

Does the AI decide whether a job needs a permit, or submit anything?

No to both. Whether work needs a permit is a code question, and your license answers for it. Your plumber marks what he did, and the board prints the text the City of Phoenix published for that kind of work, with its section number and the clock if there is one. The AI fills the application, the cancellation notice, the missing contract lines and the registration form from the ticket. A person checks each one, signs, and submits under their own login. It never changes a date or what the plumber recorded.

We are not in Phoenix.

Then the Phoenix and Arizona rules on this page are not yours. Mesa, Gilbert and Chandler are separate jurisdictions too, and we have not read their codes. Before we build anything for you, we read the permit rules of the city you work in and the contract and home-sale rules of the state that licenses you, and put them on the board with their section numbers. If your city sets no emergency deadline, the board says so. The cooling-off rule is federal, and a state may add its own on top.

Will it answer our phones at night?

You still pick up when you can. When you cannot, the greeting, the voicemail transcript, and the request form on this page take the booking down for you to confirm. The night log below starts from the note your plumber writes after the job.

09:00Missed jobs

What missed work costs you.

Set how many jobs you miss in a week, and what one job is worth to you. The figure is your lost work. It is not a price from Deeplathe.

What missed work costs you

Four weeks, times the jobs you missed, times what one job is worth to you. Move both. The figure is yours. It is not a price from Deeplathe.

Missed jobs in a week0What one job is worth to you$0

Your estimate

a month, from the numbers above

0 missed jobs a week, times 4 weeks, times $0. A custom build, if you want one, sits inside software you already use. You see it working before you pay.